Return and Refund Policy

Return and Refund Policy

Thank you for shopping with us! We want you to be fully satisfied with your purchase, but if you need to return an item, please review our policy below.

1. Return Eligibility

Returns are only accepted for items that are unused and unopened. To qualify for a return, the item must be in its original condition and packaging.

2. Accepted Reasons for Return

We only accept returns in the following cases:

• Defective Products: If the item is damaged or not functioning as intended.

• Damaged Products: If the item arrives with visible damage.

• Incorrect Shipment: If you receive an item that is not what you ordered.

3. Process for Return

To initiate a return, please contact our customer care team. You will be provided with instructions for how to return the product and, if applicable, a return shipping label.

4. Refund Approval

Once we receive your returned item, it will be inspected. If it meets the return criteria, we will notify you of the approval or rejection of your refund.

5. Refund Method

Refunds will be issued to the original payment method used for the purchase. Please note that refunds may take 5-10 business days to process, depending on your payment provider.

6. Non-Refundable Items

Shipping costs are non-refundable, and items returned that do not meet our return criteria (e.g., opened or used products) will not be eligible for a refund.

For more information about our return policy please contact us at info@richsrecon.com